The billing system we use allows us to set up recurring payments for you for the monthly SaaS (Software-as-a-Service) fee.
For your convenience, the system will automatically bill your credit card for the amount indicated in our contract (+ GST) and your total charges will appear on your monthly credit card statement. You may cancel this automatic billing authorization at any time by contacting us.
As complying with Visa and Master Card guidelines, please fill in the Authorization form and forward it to firstname.lastname@example.org.
- How do we calculate and invoice FTEs?
First, we only charge for doctors who are bookable via Cortico (and Oscar, by extension).
For our calculation, an FTE is someone with at least 20 hours a week of appointments in Oscar itself. Any provider who is below 20 hours a week is considered a "half FTE", so is only billable at half rate.
Lastly, if a doctor leaves the clinic, or a new doctor joins, we update the FTE count and billing accordingly. We do not charge for locums, students, residents, etc. We do normally charge for vacation time because this cancels out with locums. We know Cortico saves 5x to 10x times its cost in MOA time, so we don't see the need to be exact every month on FTE count. The FTE count is done based on the mutual agreement, based on what we can both see in Oscar as based on the calculation. We find that customers have been fair and found us to be fair about this so far.
- You absolutely get a risk free 3-month satisfaction guarantee as per contract. It's not the same as a free trial, because if you keep the product this period is paid for and refund only if not satisfied. As always, please feel free to let us know your concern or questions, we will be happy to assist.
- The invoice date is a day after your booking link is live.
- Training or customization hours will be billed upon your approval, therefore, it is not set up as a recurring payment.